Privacy Policy — Thelinekbd.com

Effective Date: November 1, 2025
Last Updated: November 1, 2025

Who We Are

Thelinekbd.com is operated by The Line KBD, Cairo, Egypt.
Website: https://thelinekbd.com
Email: support@thelinekbd.com
Phone/WhatsApp: +20 10 91061910

Scope

This Policy explains how we collect, use, share, and protect personal data when you browse our site, create an account, place orders, contact support, or interact with our marketing.

Data We Collect

  • Data you provide: name, email, phone, billing/shipping addresses, order details, support messages, account credentials.
  • Payment data: processed by third‑party gateways; we do not store full card numbers, CVV, or PINs.
  • Automatically collected: IP, device/browser info, pages viewed, session logs, cookies/identifiers.
  • Marketing preferences: consents for emails and cookies (if opted‑in).

Legal Bases

  • Contract (account, orders, support)
  • Consent (non‑essential cookies, marketing)
  • Legitimate interests (fraud prevention, security, service improvement)
  • Legal obligation (tax and compliance)

How We Use Data

  • Manage accounts, process and deliver orders, handle returns/support
  • Communicate about purchases and (if opted‑in) offers
  • Improve performance, troubleshoot, personalize content
  • Detect/prevent fraud and secure our services
  • Fulfill legal/accounting requirements

Cookies & Similar Technologies

We use essential, functional, analytics, and (if enabled) marketing cookies. Manage via your browser and our cookie banner if available.

Sharing Your Data

We may share limited data with payment processors, couriers/fulfillment partners, hosting/IT and security providers, analytics and communication tools under contracts that require confidentiality and security. We do not sell or rent personal data.

International Transfers

Some providers may process data outside Egypt (e.g., EU/US). We take reasonable steps to ensure appropriate protections.

Data Retention

  • Orders & invoices: typically 5–10 years (tax/accounting)
  • Customer accounts: active period; delete/anonymize 12 months after inactivity or upon request where feasible
  • Support messages: 24 months after resolution
  • Marketing lists: until you unsubscribe (proof of consent/opt‑out retained as required)

Your Rights

You may access, correct, delete, or export your data and object to/restrict certain processing. Email support@thelinekbd.com from your registered address or include proof of identity. We aim to respond within 30 days.

Security

We apply reasonable technical and organizational measures (encryption in transit, access controls, backups). No method is 100% secure; use strong, unique passwords and be alert to phishing.

Children’s Privacy

Our services are not directed to children under 13. If you believe a child provided data, contact us to remove it.

Updates to This Policy

We may update this Policy. Changes take effect when posted with a new Last Updated date. Material changes may be highlighted on the site.

Contact Us

The Line KBD, Cairo, Egypt
Email: support@thelinekbd.com
Phone/WhatsApp: +20 10 91061910